:: Nerdy Work ::

Be Busy

Convert costly technician "down time" into profitable service calls.
When your technicians aren’t helping your own customers they can still generate revenue by servicing someone else´s. Nerdy Work makes it easy for qualified techs to accept subcontracted assignments and active scheduling ensures your techs will only receive offers they are interested in and available for.

Be Everywhere

Deliver quality On-Site service anytime, anywhere in the USA
Whether or not you choose to advertise outside your standard service area, your clients will travel, move, recommend you to friends or maintain second homes or satellite offices in areas you can not get to. When you can’t be there for your customers your company still can by leveraging the Nerdy Work network of qualified subcontractors. Congratulations, you just went nationwide!

Be Smart

Track productivity and reward your top performers
Move beyond accounting and timesheets. Know how much money you are making on each ticket instantly and implement multiple commission structures to incentivize sales people, technicians and even subcontractors for each closed or enhanced deal.

Be Profitable

Close more sales in less time / maximize every opportunity
Informed people close sales. Give your staff, your answering service, your technicians and subcontractors the information they need to close and enhance sales for you on the spot. With Nerdy Work, answering service personnel can open tickets, techs can quote and order hardware and software and sales people can dispatch techs all according to your companies policies and pricing structure.

Save Time

Eliminate redundant, manual work.
Create tickets, manage scheduling, dispatch and pay subcontractors, order parts, bill clients and more all from one web application which can be accessed from any internet connected computer. No more copying and pasting into two or more programs, no unnecessary phone calls and significantly less paperwork.

Improve Cash Flow

Get paid faster and reduce lost revenue.
Process credit card, check and PayPal payments automatically, collect and validate payment information prior to dispatching a tech or ordering parts. Enable techs to collect full payment and obtain signed paperwork while onsite and charge according to company settings, thereby eliminating human error and inaccurate invoices.

Standardize

Ensure that rules and policies are universally adhered to.
Company settings allow you to control every employee and subcontractors action according to pre-determined business logic. Pricing, paperwork, technology and procedures are all uniform across your entire organization and even subcontractors are instantly familiar with your process because they use Nerdy Work in their company too.

Respond

Give your customers what they need when they need it
Your customers will appreciate the improved response times, expanded coverage and accurate scheduling your Nerdy Work powered business gives them. Address every customer need and capitalize on every revenue opportunity in a timely and professional manner.

Impress

Deliver a superior customer experience
Keep your promises by scheduling based on real time availability, allow your techs and subs to instantly print professional invoices with your logo, give your customer online account access to review ticket history, pending service calls and parts orders and past invoices. No detail will go un-noticed.

Communicate

Keep them in the loop during and stay in touch afterwards.
Send automatic email notifications informing customers of confirmed appointments, closed tickets, received payments and more. After service, allow them to provide feedback and rate their experience. Notify them automatically when it’s time for another visit or their anti-virus license or warranty is expiring.